Privacy Policy

rhydefine is an independent website design studio based in Hampshire, UK.

For the purposes of UK data protection law, rhydefine is responsible for the personal information described in this privacy policy where we determine how and why that information is used.

If you have any questions about this policy or how your personal information is handled, you can contact us at:

Email: hello@rhydefine.co.uk
Telephone: 07885 909550
Website: rhydefine.co.uk

The personal information we collect depends on how you interact with us.

When you contact us or submit an enquiry, we may collect information such as:

• your name;
• your business or company name;
• your email address;
• your telephone number;
• information about your business or website requirements;
• your preferred time to be contacted; and
• any other information you choose to provide in your enquiry or communications with us.

If you become a client, we may also process information required to manage our working relationship, provide our services, communicate with you, issue invoices, receive payments and maintain appropriate business and financial records.

When you use our website, certain technical or usage information may also be collected, such as information about how visitors use and interact with the website. Where optional analytics technologies require your consent, they will only be used in accordance with the choices you make through our cookie controls.

For more information about the technologies used on our website, please see our Cookie Policy.

We primarily receive personal information directly from you, for example when you:

• complete an enquiry form;
• contact us by email;
• call us;
• contact us through WhatsApp;
• discuss a potential project with us; or
• become a rhydefine client.

We may also receive business contact information from publicly available sources where appropriate, for example when identifying or contacting businesses that may have a legitimate interest in our services.

We may use your personal information to:

• respond to enquiries;
• arrange and conduct initial project conversations;
• understand your business and website requirements;
• prepare quotations or proposals;
• communicate with you about a potential or existing project;
• provide website design and related services you have requested;
• manage our relationship with clients;
• administer payments, invoices and business records;
• provide support relating to our services;
• operate, secure and improve our website;
• understand how visitors use our website where analytics are enabled; and
• meet our legal, regulatory, tax and accounting obligations.

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases:

We do not sell your personal information.

We may use trusted service providers to help us operate our business and website. These may include providers of website hosting, website infrastructure, email, communications, analytics, payment, accounting or other business technology.

Where these organisations process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.

We may also disclose information where required by law, where necessary to establish or defend legal rights, or where reasonably necessary to protect our business or others.

We only share personal information where there is an appropriate reason to do so.

Some technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that relevant data protection requirements and safeguards are considered.

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.

How long information is retained will depend on factors including:

• the nature of our relationship with you;
• whether you become a client;
• the type of information involved;
• why the information was collected;
• whether it is still required for an ongoing business purpose; and
• any legal or accounting requirements that apply.

When personal information is no longer required, we will delete it or otherwise dispose of it appropriately.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Depending on the circumstances and the lawful basis on which your information is processed, UK data protection law may give you rights in relation to your personal information.

These can include:

Not every right applies in every situation. The rights available to you can depend on the reason and lawful basis for which your information is being processed.

To exercise any of your data protection rights, please contact: hello@rhydefine.co.uk

We may need to ask for information to confirm your identity before dealing with a request.

If you have concerns about how rhydefine has collected or used your personal information, please contact us in the first instance so that we have an opportunity to look into the issue.

Email: hello@rhydefine.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available from the Information Commissioner's Office.

Information Commissioner's Office →

rhydefine provides website design services to businesses and our website and services are not directed at children.

We do not knowingly seek to collect personal information from children through this website.

We do not use the personal information submitted through our website to make solely automated decisions that produce legal or similarly significant effects about individuals.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information to them.

We may update this privacy policy from time to time to reflect changes to our website, services, technology or legal obligations.

When we make changes, we will update the "Last updated" date shown at the top of this page.

If you have questions about this privacy policy, want to exercise a data protection right or wish to raise a concern about how your information has been handled, please contact:

rhydefine

Email: hello@rhydefine.co.uk
Telephone: 07885 909550
Website: rhydefine.co.uk